ROYAL BAY ELENITE

ROYAL CLUB VICTORIA ELENITE **** ALL INCLUSIVE Summer 2018 OUR PROMISE To make your vacation a wonderful memory is our main goal. For us, it is important to know whether you need our special attention. We will listen to you and find a solution. We offer many ways for you to share your opinion during your stay and after. GUEST RELATIONS SERVICES guestrelations@victoriagroup.bg ONLINE FEEDBACK SYSTEM, which you can access via tablets located in the hotels and key points round the complex, via the internet network in the resort, through the official site of Victoria Group® Hotels and Resorts www.victoriagroup.bg, or if you leave your e-mail. HOW TO BOOK A LA CARTE RESTAURANTS A la carte restaurants become a part of your All-inclusive programme with minimum 4 nights stay. To use this service a preliminary booking is required. Reservations are made with the Guest Relations Officer in the hotel you are staying and according the occupancy of the restaurants. The number of visits included in you package depends of the length of your stay. From 4 to 7 nights - 1 A-la Carte restaurant From 8 to 15 nights - 2 A-la Carte restaurants Above 15 nights - 3 A-la Carte restaurants IMPORTANT The seats in the A-la Carte restaurants are limited and are subject to availability. A-la Carte reservations are only available with your meal card. If you forget or lose your card, you will not be able to visit the A-la Carte restaurants. IDENTIFICATION All guests on All-inclusive board must be identified by their plastic bracelets. Bracelets must be returned when leaving the hotel. Lost bracelet is charged BGN 30 for a new one. BEACH, POOLS, AQUAPARK ON THE TERRITORY OF THE COMPLEX SUNBED AND PARASOL WORKING HOURS 09.00 - 18.00| They are a part of the All inclusive board and can be use them on the dedicated for that locations, each swimming pool in the complex, and the Aqua park Atlantida, subject to availability. Please do not reserve sunbeds in advance by leaving towels or other personal belongings, as you obstruct the work of our employees, looking after the comfort of all guests in the resort. Towels placed on sunbeds in advance are considered to be left over and are removed. RESTAURANTS MAIN RESTAURANT IN THE HOTEL YOU ARE STAYING BREAKFAST 7.30-10.00; LUNCH 12.30-14.30; DINNER 18.00-21.00; Buffet, salads, soups, starters, main dishes, desserts, fruit, non-alcoholic beverages, beer, wine, coffee/tea at breakfast. A LA CARTE RESTAURANTS RESTAURANT SOZOPOL WORKING HOURS 18.00-22.30 15.05-15.09 Bulgarian traditional cuisine, Bulgarian alcoholic and non-alcoholic beverages, beer and wine. Branded alcohol and wines are paid. MEDITERRANEAN RESTAURANT WORKING HOURS 18.00-22.30 01.06-01.09 European and Mediterranean cuisine, Bulgarian alcoholic and non-alcoholic beverages, beer and wine. Branded alcohol and wines are paid. ITALIAN RESTAURANT PIZZA AND PASTA LA PIZZERIA IL CERVO WORKING HOURS 18.00-22.30 15.05-25.09 Pizza and pasta, Bulgarian alcoholic and non-alcoholic beverages, beer and wine. Branded alcohol and wines are paid. SNACKS AND DRINKS ON THE TERRITORY OF THE COMPLEX SWEET SHOP PHILIPOPOLIS WORKING HOURS 16.00-22.00 20.05-20.09 Cookies, sweets, waffles, Bulgarian, alcoholic and non-alcoholic beverages, beer and wine. GELATERIA WORKING HOURS 10.00-16.30 01.06-20.09 Ice cream HOT DOG PROMENADE WORKING HOURS 10.30-17.00 01.06-20.09 Hot dog and non-alcoholic beverages MINI PANCAKES PROMENADE WORKING HOURS 10.30-17.00 | 01.06-15.09 Mini pancakes, non-alcoholic beverages, juices POPCORN PROMENADE WOKING HOURS 10.00-17.00 01.06-15.09 Popcorn BAR ORANGE WORKING HOURS 10.00-17.00 01.06-15.09 Different types of juice and cold tea THE MUSHROOM BETWEEN ROYAL PARK AND ANDALUCIA WORKING HOURS 10.30-17.00 01.06-15.09 Doughnuts, beer, non-alcoholic beverages, juices and coffee WAFFLES SWIMMING POOL ANDALUSIA WORKING HOURS 10.30-17.00 01.06-15.09 Waffles BAR AMPHITHEATER WORKING HOURS 15.00-21.00 01.06-15.09 Doughnuts, non-alcoholic beverages, juices, coffee, cappuccino and hot chocolate. BURGERS WITH FRENCH FRIES POOL BAR ROYAL PARK WORKING HOURS 10.30-17.00 01.06-20.09 Burgers, non-alcoholic beverages, juices, coffee, cappuccino and hot chocolate. STUFFED/JACKET POTATOES SUMMERTERRACE CETNRAL POOL VILLAS WORKING HOURS 11.00-16.00 01.06-15.09 Stuffed/jacket potatoes FORNETTI AQUA PARK ATLANDTIDA WORKING HOURS 11.00-16.00 01.06-15.09 Fornetti POOL BAR ATLANTIDA WORKING HOURS 10.00-17.00 01.06-15.09 Beer, non-alcoholic beverages, coffee and tea BARS ON THE TERRITORY OF THE COMPLEX LOBBY BAR IN THE HOTEL YOU ARE STAYING WORKING HOURS 10.00-24.00 Bulgarian alcoholic and non-alcoholic beverages, beer, wine, coffee, cappuccino, hot chocolate and tea. ANIMATION HALL BROADWAY WORKING HOURS 18.00-23.00 01.06-15.09 DAY OFF: Monday Bulgarian alcoholic and non-alcoholic beverages, beer and wine. Last order 22.45. NIGHT CLUB GALAXY WORKING HOURS 22.00-02.00 01.06-20.09 Bulgarian alcoholic and non-alcoholic beverages, beer and wine. ANIMATION, SPORT ACTIVITEIS ON THE TERRITORY OF THE COMPLEX Elenite Holiday Village offers a team of professional animators. Daily programme includes different sports and entertaining activities: darts, beach volleyball, aerobics, water gymnastics, water polo, etc. DAY OFF: Monday. AQUAPARK ATLANTIDA WORKING HOURS 09.00-18.00 01.06-15.09 KINDERGARTEN CLUB ALADIN AND ANABEL WORKING HOURS 10.00-12.00 15.00-17.00 15.05-15.09 Kindergarten club welcomes children between 4 and 12 years old. DAY OFF: Aladin - Monday; Anabel - Tuesday FITNESS CENTRE WORKING HOURS 09.00-19.00 15.05-15.09 AMPHITHEATHER ARENA LOOK FOR THE PROGRAMME IN YOUR HOTEL TENNIS COURT WORKING HOURS 09.00-21.00 01.06-15.09 Free of charge using of the court. If you do not have your own racket and balls, you may rent them for BGN 12.00 per hour. MINI GOLF CLUB WORKING HOURS10.00-22.00 01.06-15.09 Free use of the mini-golf. To rent a stick and a ball, you should pay a refundable deposit of BGN 30.00. MINI FUN FAIR WORKING HOURS 18.00-21.00 DAY OFF: Monday 01.06-15.09 Free of charge mini train for children and adults, swings and carousel on the territory of the complex. ADDITIONAL SERVICES OUTSIDE OF THE ALL INCLUSIVE BOARD ON THE TERRITORY OF THE COMPLEX A vacation on the sea without a party on the beach or a drink in the sunset at our exotic Beach bar is not a real vacation. We offer some additional ideas to make your stay even more pleasant. BEACH BAR WORKING HOURS 09.00-24.00 01.06-15.09 A variety of cocktails at the beach. BOWLING WORKING HOURS 16.00-24.00 01.06-15.09 One game BGN 10.00 per person VICTORIA SPA CENTRE WORKING HOURS 09.00-21.00 Beauty treatments, massages and many other SPA therapies. WINDSURF WORKING HOURS 09.00-18.00 Only for licensed users. A paid course of training and international certificate is offered. SAFE Paid at reception BGN 7.00 per day. The service is available only for the entire duration of the stay. BILLIARDS WORKING HOURS 09.00-21.00 PARKING To make our complex paradise, we have organized parking spaces at the entrance of the resort. In the complex conventional cars are not used. Parking price BGN 12 per day per car. CHARGING STATION FOR ELECTROMOBILES We are the first hotel chain in Bulgaria which offers this service at all its destinations. OTHER Telephone, taxi, rent-a-car, doctor.